At AXLEMUSE, we stand behind the quality of every order.

• 30-Day Refund or Free Replacement Guarantee

• One-Year Limited Print Quality Warranty

• No return required for most approved claims

Contact us within 30 days of delivery if your order has one of the following issues:

• Arrived damaged, defective, broken, or unusable

• Wrong product or size received

• Customization does not match the information submitted

• Product is significantly different from its description

• Item is missing from the order

• Package is confirmed as lost in transit

• Verified manufacturing or print-quality defect

Approved claims qualify for either a full refund or a free replacement.

Refunds and free replacements are not available when:

• The request is submitted more than 30 days after delivery, unless covered by our one-year warranty

• The customer selected the wrong product, size, design, color, or option

• Incorrect personalization or shipping information was submitted

• The customer changes their mind or no longer wants the product

• There are minor color differences caused by screen settings

• Damage results from misuse, mishandling, improper care, or unauthorized modification

• The product shows normal wear and tear

Please review all order details carefully before completing checkout.

Our One-Year Limited Print Quality Warranty begins on the delivery date.

It covers verified production or print defects that develop during normal use, including:

• Premature peeling or cracking

• Significant fading caused by a print-production defect

• Separation or deterioration caused by a manufacturing issue

Approved warranty claims qualify for a free replacement only. Refunds are not available after the initial 30-day period.

This warranty does not cover customer-caused damage, improper care, normal wear, incorrect order information, or personal preference.

Because our products are made to order, we cannot provide a free refund or replacement when the order was produced correctly using the information submitted.

However, depending on the product and circumstances, we may offer a paid replacement at a reduced fee.

• The original item normally does not need to be returned

• The fee varies by product, size, and destination

• The total cost will be confirmed before production

• Assistance is offered on a case-by-case basis

Email support@axlemuse.com or use our Contact Form.

Please provide:

• Name on the order

• Order number

• Description of the issue

• Clear photos of the product and problem

• Photos of the packaging and shipping label

• Your preferred resolution, when both refund and replacement are available

Our team normally responds within 1 business day.

Each approved claim receives one resolution:

Either a refund or a replacement

You cannot receive both for the same issue.

• Approved replacements enter production within 1–2 business days

• Approved refunds are issued to the original payment method within 3–5 business days

Your bank or payment provider may require additional time for the refund to appear.

Each approved claim receives one resolution:

Either a refund or a replacement

You cannot receive both for the same issue.

• Approved replacements enter production within 1–2 business days

• Approved refunds are issued to the original payment method within 3–5 business days

Your bank or payment provider may require additional time for the refund to appear.