FAQs

The shipping cost may vary depending on the shipment location and the store's policy, such as the number of products purchased. You may get your exact shipping expenses by adding products to your cart, proceeding to checkout, and inputting your mailing address. The shipping cost will be updated immediately and displayed in your final cost.

We ship throughout the United States and worldwide. We also support delivery to PO Boxes and Military APO, FPO, and DPO addresses.

International delivery availability may vary depending on the destination.

Every order is made and carefully prepared before shipping.

• Production time: 1–2 business days

• Standard U.S. delivery: 4–8 business days after production

• International delivery: 7–15 business days after production

Delivery estimates may be affected by holidays, weather conditions, customs processing, or carrier delays.

Yes. When available, our expedited shipping option delivers your order within 1–2 business days after production is completed.

Shipping options and prices will be displayed at checkout.

A single order can only be shipped to one address.

To send products to different addresses, please place a separate order for each delivery address.

Once your order has shipped, we will email you a shipping confirmation containing your tracking number and tracking link.

Please allow up to 24–48 hours for the carrier to update the tracking information.

If your order contains multiple items, they may arrive in separate packages with different tracking numbers.

Tracking information may take up to 24–48 hours to appear after your order ships.

If there has been no update after that time, please contact us through our Contact Form or email support@axlemuse.com. Our support team will respond within one business day.

Please first check:

1. Around your delivery location, mailbox, porch, garage, or building reception

2. With household members or neighbors

3. The shipping address on your order confirmation

4. With the local carrier shown on your tracking page

If the package still cannot be found, contact us at support@axlemuse.com so we can assist you.

Orders may be changed or canceled within 2 hours of being placed.

Please contact us immediately through our Contact Form and provide:

• Your order number

• The change you would like to make

After the two-hour window, your order will be locked for production and can no longer be canceled or modified.

Design changes may also extend the production time.

Please contact us within two hours of placing your order.

After your order enters production, we cannot guarantee that changes can be made. Refunds and replacements are not available when an incorrect address, size, product option, or personalization was entered by the customer.

Please carefully review your order details before completing checkout.

Please contact us within 30 days of delivery if:

• Your item arrives damaged, defective, broken, or unusable

• You receive the wrong product

• The product does not match the approved customization

• You receive a size different from the size ordered

• An item is missing from your order

• Your package is confirmed as lost in transit

For approved claims, we will provide either a full refund or a free replacement. You will not be required to return the affected item.

Our guarantee does not cover:

• Requests submitted more than 30 days after delivery

• Incorrect sizes, addresses, products, or personalization entered by the customer

• Change-of-mind or personal-preference requests

• Slight color differences caused by monitor or screen settings

• Damage caused by misuse, mishandling, improper care, or customer handling

• Normal wear and tear

Each request is reviewed based on the information and evidence provided.

Email support@axlemuse.com or use our Contact Form.

Please include:

• The name used for the order

• Your order number

• A detailed description of the issue

• Clear photos showing the product, problem, packaging, and shipping label

• Whether you prefer a replacement or refund

Our support team will respond within one business day.

Approved replacements enter production within 1–2 business days, followed by the normal delivery timeframe.

Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

We accept:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

Available payment methods will be displayed at checkout. Payments are securely processed through our supported payment providers, and we do not have access to your complete card information.

All Axlemuse products are made in the USA. Depending on the product, production may take place at different facilities across several U.S. states.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.