Refund policy

Last updated: October 19, 2026

At AXLEMUSE, we take pride in every order. If something isn't right, we're here to help.

Our Promise

  • 30-Day Refund or Free Replacement
  • 1-Year Limited Print Quality Warranty
  • No Return Required for Most Approved Claims

1. 30-Day Refund or Free Replacement

If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us within 30 days of delivery.

Eligible issues include:

  • Damaged or defective products
  • Incorrect items, sizes, or variants sent
  • Personalization errors made during production
  • Missing items
  • Verified manufacturing or printing defects

Approved claims qualify for a full refund or free replacement, based on the issue and the resolution confirmed with our support team.

If your package is lost in transit or never delivered, contact us as soon as possible. We will investigate and arrange an appropriate resolution.

2. What's Not Covered

Since many AXLEMUSE products are made to order, we generally cannot offer free refunds or replacements for:

  • Change of mind or personal preference.
  • Incorrect sizes, colors, options, or personalization submitted by the customer.
  • Incorrect shipping information provided at checkout.
  • Minor color differences caused by screen settings.
  • Damage from misuse, improper care, or normal wear.

Claims submitted after 30 days are subject to our limited warranty or applicable consumer rights.

3. 1-Year Limited Print Quality Warranty

Our warranty covers verified printing and manufacturing defects that develop during normal use within one year of delivery.

Examples include premature peeling, cracking, or significant fading caused by a production defect.

Approved warranty claims receive a free replacement. Refunds under our voluntary guarantee are limited to the first 30 days.

This warranty does not cover accidental damage, misuse, improper care, or normal wear and tear.

4. Ordered the Wrong Option?

We understand mistakes happen.

If your item was produced correctly according to your order details, we may offer a discounted replacement as a courtesy.

Any additional cost will be confirmed before production.

5. How to Request Help

Email support@axlemuse.com with:

  • Your order number and name.
  • A brief description of the issue.
  • Clear photos of the product, plus packaging or shipping-label photos when relevant.

Our team typically responds within 12-24 hours.

6. Refunds & Replacements

Once approved:

  • Refunds: Initiated to the original payment method within 3–5 business days. Banks may take additional time to process the funds.
  • Replacements: Typically enter production within 1–2 business days. Standard delivery times apply.

Each claim is generally resolved with either a refund or a replacement for the same issue.

7. Returns

Most approved claims do not require a return.

If a return is necessary, our team will provide instructions. Return shipping for approved defective or incorrect items will be covered by AXLEMUSE where applicable.

Please contact us before sending any item back.

8. Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible at support@axlemuse.com.

We recommend contacting us within 2 hours of placing your order. Changes and cancellations cannot be guaranteed once production has started.

If we cannot fulfill your order or ship within the promised timeframe, we will contact you about the delay and applicable cancellation or refund options.

Questions? We're happy to help.

Contact support@axlemuse.com.

Nothing in this policy limits your rights under applicable consumer protection laws.